Contact Us
Thank you for choosing Not Straw! If you need to start a return, request a refund, or simply have a question about our brand, we’re here to help every step of the way. Follow the steps below for a quick and hassle-free experience:
- Send us an email: write to notstrawbrand@gmail.com with the following information:
- Order details: your order number and any other relevant purchase information.
- Issue description: clearly explain what happened or what you need help with.
- Supporting images (optional): attach photos that illustrate the problema - visuals help us understand it faster.
- Review your email: ensure all details are accurate and complete before sending.
- Send it off and relax: our team will prioritise your request and get back to you as quickly as possible.
We work hard to process returns and refunds promptly, ensuring your satisfaction.
If you have any other questions or need further assistance, just reach out - we’re always ready to help!
Best regards,
The Not Straw Team